Clients

Account information

• Getting started on Headway
• Understanding client benefits
• Explanation of benefits (EOB) and Summary of Benefits & Coverage (SBC)
• Secondary insurance and coordination of benefits
• Using your Blue Cross Blue Shield (BCBS) plan on Ellie Mental Health

Therapy sessions

• Understanding the claims process: Submission, status, and common delays
• Calling your insurance company
• Communicating with your provider
• First phone consultation with provider
• First appointment with provider
• Using your Employee Assistance Program (EAP) sessions on Headway

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Fees & payment

• Navigating a benefit reset
• How we estimate session costs, and why session costs may change
• Using your FSA, HSA, or HRA on Headway
• Client fees and responsibility
• Payment method
• Unexpected fees and charges