Importing external calendars into Sigmund

From Google Calendar

If you keep clients on your calendar that are not Headway clients, these may show when calendars are imported.

Within your Google Calendar:

1. Click on the three vertical dots next to your main calendar, and select “Settings and sharing”

   

2. Within your Settings scroll all the way down on the page until you see “Integrate calendar".

   
   
   

3. Copy “Secret address in iCal format” using the copy to clipboard icon to copy the full URL (as a note, a security message will pop up — you will have to approve it in order to copy the URL)
   
   
   
   
   

4. Once you've copied your secret link, log into Sigmund and navigate to Settings > Calendar

5. Click “Import Calendar"

6. Paste the “Secret address in iCal format” you copied into the URL field
7. Click "Add"
   
   

From Outlook

If you keep clients on your calendar that are not Headway clients, these may show when calendars are imported.

Within your Outlook calendar:

1. Click the “Settings” wheel

   

2. Click “View all Outlook settings”

   

3. Select “Shared calendars”

   

4. Scroll down to the “Publish a calendar” section

5. Click on the drop down menu and select the calendar that you'd like to import to Headway

6. Select "Can view when I'm busy"

7. Click “Publish"

   

8. Copy the ICS link

   

9.  Once you've copied your secret link, log into Sigmund and navigate to Settings > Calendar
10. Click “Import Calendar"
11. Paste the “Secret address in iCal format” you copied into the URL field
12. Click "Add"
    
    

Video walkthrough of Outlook calendar exporting

From SimplePractice

If you keep clients on your calendar that are not Headway clients, these may show when calendars are imported.

Within your SimplePractice calendar:

1. Navigate to Settings 

2. Click Calendar, under the Scheduling heading in the sidebar 
3. Toggle Calendar Sync on
   
   
   
4. Click Copy link next to the newly generated, secure calendar link
   

5. Once you've copied your calendar link, log into Sigmund and navigate to Settings > Calendar

6. Click “Import Calendar"

7. Paste the secure calendar link that you copied into the URL field
8. Click "Add"
   
   

Troubleshooting for calendar importing 

Please note that we are only able support the following external calendar types at this time: Google Calendar, Outlook, or SimplePractice. You can follow the steps above to sync these calendars with your Headway calendar.

• The most common issue with importing arises when providers use a public link rather than a private link
  • Hint: If you paste a private link into your browser it will try to download a file, whereas a public link will take you to a website
  • See above for steps on downloading the private link
• If you're trying to import a calendar from another third-party website or application and you're running into further issues, we suggest trying to import the third-party calendar into an Outlook or Google calendar, and then exporting that calendar link to Headway as a workaround

While external calendars are always outside of Headway’s hands, we want to make sure that we can help where possible. If you run into further issues, contact us. 

Syncing

Every external calendar service syncs at different rates. The service you're using requests data from the server that you've imported and, because of this, we have no control over how frequently your external calendar requests Headway’s calendar data.

For example, Google Calendar imports from external calendars only a few times per day which can result in scheduling conflicts at times. Other paid calendar options sync more frequently and should reduce conflicts.

FAQ

I'm getting a notification that says "unable to sync" when I import my calendar. What does that mean? 

There is a technical bug preventing some providers from successfully syncing their external calendars. If you're getting this error message, it's likely that the bug has impacted your account. Our engineering team is aware of this issue and is actively working on fix, however, we do not yet have a timeline for when this will be resolved.

In the meantime, you can add an Unavailability block to close off any time this is already booked externally. We hope have this feature restored soon.