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Blue Cross and Blue Shield (BCBS) members with specific plans have the ability to access coverage and receive care while traveling or living out of state, in another BCBS service area outside of th...

The Consolidated Appropriations Act of 2021 (also known as the “No Surprises Act”) is a federal law that went into effect January 1st, 2022 intended to protect consumers from “surprise” health bill...

Our payers list their requirements, clinical criteria, and other helpful information on their websites. Links to these resources are below: Aetna Aetna’s Behavioral Health Manual Clinical Policy...

Using CPT and diagnosis (Dx) codes You'll select a CPT (Current Procedural Terminology) and Dx (Diagnosis) code when confirming a session in our system. This gives us the information we need to fil...

All Headway providers are required to have an “after hours” phone line available. Our agreement with our insurance partners includes meeting carrier-specific requirements and state regulations. Pro...

If you have more than one insurance plan active at the same time, one is assigned to be the “primary” plan, and one is assigned to be the “secondary” plan. The primary plan will be responsible for ...

Telehealth platforms Providers are responsible for providing their own dial-in instructions or link ahead of the session and can use any compliant platform. Below are the recommended compliant plat...

Sigmund is the name of Headway's proprietary platform that serves as your provider portal. This is your one-stop shop for everything you need to do as a provider with Headway. From filling out your...

Your explanation of benefits (EOB) and Summary of Benefits & Coverage (SBC) are important documents from your insurance company that are there to help you understand your benefits.  Explanation of ...

Duplicate or multiple charges in one day You'll receive an emailed invoice and a charge to the payment method on file when your provider confirms in their Headway calendar that a session was comple...