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Headway can typically get you credentialed in record time. While the credentialing process usually takes months, Headway's credentialing team works directly with insurers to get your application ap...

Confirming a session Once you've had the session: Click on the session in your calendar Click Confirm session details Fill out the relevant session information We'll need a CPT code and a diagn...

Adding clients to Headway Clients who message you through Headway will automatically be in your client list when you go to schedule an appointment. To add a client who has not messaged you through ...

Can’t find the OBD2 port: Many customers, especially those who are new to automotive diagnostics, struggle to locate the OBD2 port in their vehicle. Although the port’s location is standard (typica...

Can’t install the software: PC-Link is a powerful tool, but like any software, installation issues can occur, especially for those less familiar with computers. Some customers face difficulties wit...

Menus or buttons are confusing: Innova scanners come with a range of menu options, displays, and buttons, and we recognize that navigating them can be confusing—especially for customers who aren’t ...

Scanner says “not compatible” or won’t detect car: Compatibility concerns are among the top reasons users reach out. Sometimes, a customer’s vehicle is too old (pre-1996), too new, non-U.S. spec, o...

Resume:Having trouble hearing audio during a remote deposition or reviewing a transcript summary? Follow the steps below to resolve common audio issues on the Prevail.AI platform.Detailed content:T...

Scanner arrived damaged or with missing pieces: Occasionally, a scanner arrives with cosmetic damage, non-functioning buttons, or missing cables and manuals—a source of understandable frustration. ...

Summary:If you have trouble playing video during a deposition or when reviewing case materials on the Prevail.AI platform, try these troubleshooting steps.Content:Managing Video Playback Issues in ...