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In January, it’s normal for insurance plans to reset. Below, you'll find some common scenarios that may occur, and how to navigate them to continue providing care.  Booking sessions while we wait f...

You may want to reach out directly to your insurance company to clarify exactly what your plan covers and how much you’ll need to pay for sessions on Headway. Your insurance company's member or cus...

Verifying your identity Before adding a bank account, you'll need to verify your identity with our payment processor, Stripe. To verify your identity: In Sigmund, click Settings in the side bar, t...

Why you may have received a records request Records requests happen when payers reach out to us requesting documentation related to a handful of randomly selected sessions. This does not mean you d...

We continually make adjustments to improve our documentation and coding compliance. If there are situations in which your records are requested, or inappropriate coding is identified from the past,...

Any clinical concerns, inquiries related to specific services provided, requests to cancel/modify a scheduled appointment, or requests to schedule a follow-up appointment should be directed to your...

The changes we’ve made to our provider agreement are minimal, but important to creating the best possible experience for our providers, clients, and payer partners. These updates aim to make it eas...

How we maintain the standards of our network Headway shares our providers’ commitment to delivering consistent, safe, high-quality care. We hold ourselves and our providers to high standards, and t...

The BCBS MA virtual network allows providers outside of Massachusetts to see BCBS MA clients within a state the provider is licensed in and credentialed with through Headway. These clients can only...

Here's the rundown of what clients can expect with Headway: We'll send an email invite to help clients get their insurance and payment info entered and acknowledge our standard forms (see form 1, ...