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You were credentialed under a specific license when joining Headway, which is the license that is being monitored for expiration. If that license number, prefix, or suffix: Has changed in any way...

If you see a notice that there’s a problem with the insurance as entered, it means that we may need to reach out to the insurance payer directly to obtain benefit details and eligibility. Before pr...

We know the thought of an insurer review can be stressful. Headway is here to help: in the event of a review, we’ll let you know exactly what you need to submit, by what deadline, and where you ma...

A treatment plan is the cohesive thread that pulls together key information about a given client—from the initial assessment through to the unique goals and steps the client agrees to take. This pl...

“Medical necessity” is a term that often includes a set of criteria that insurance companies use to determine whether or not they are going to pay for a billed service. If an insurance company deem...

An evaluation and management (E/M) service is when a physician or other qualified health professional diagnoses and treats an illness or injury.   Using E/M codes Headway has new patient and existi...

Insurance companies occasionally review documentation, like treatment plans and progress notes, to verify the services they pay for. Keeping compliant notes—whether on Headway or with another servi...

Care must be provided and billed by the same rendering provider - billing otherwise is called “incident-to” billing. While some states and health plans allow incident-to billing, Headway does not s...

How the billing process works You can expect the following steps for each session: A few days before your client's first session, we’ll verify their account has available funds by placing a tempor...

Headway’s mission is to increase access to affordable, quality mental health care. To do this, we partner with providers to make it possible for them to treat you through your insurance plan.  We m...