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Psychiatrist and nurse practitioner resource hub
Welcome to Headway's Resource Hub for psychiatrists and nurse practitioners! One of our goals is to take the guesswork out of accepting insurance, which includes setting our providers up for succes...
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Credentialing, licensing, and location requirements
To bill insurance through Headway, you must be credentialed on Headway with your client’s insurance plan (in addition to being licensed) in the state where your client is physically located during ...
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Compliance deadlines for clinical documentation, and why it matters
According to standards set by insurance companies, clinical documentation must be completed and signed within 72 hours of each session. In this article, we'll cover why this deadline exists, and th...
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Working with Medicare Advantage on Headway
We're thrilled to begin accepting Medicare Advantage in some states to make mental healthcare even more accessible across the nation! When we're ready to enroll you in one of these plans, you'll re...
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Using Violet and PESI for continuing education with Headway
Headway partners with PESI and Violet, to provide free, accredited continuing education to providers. There are over 145 hours of continuing education with 55 courses available across these platfor...
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Medical record requests for health plans
If you work for a health plan and need to get in touch regarding a records request, you can contact us here. Please note that this mailbox is for insurance plans only, and any other requests may no...
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Horizon BCBS of New Jersey virtual national network
The Horizon Blue Cross Blue Shield of New Jersey virtual network allows providers outside of New Jersey (and select New York counties) to see Horizon clients located within a state the provider is ...
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Headway-initiated billing and documentation reviews
The Headway team occasionally conducts a due diligence review of selected providers on the Headway network to help ensure that billing and coding standards are being met. This means that the Headwa...
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Sending assessments to clients on Headway
Assessments (i.e. PHQ-9, GAD-7, etc.) help you track client-reported concerns to better prepare for upcoming sessions. From the profile page of a client, click on the Assessments tab to get started...
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Navigating a benefit reset
In January, it’s normal for insurance plans to reset. Below, you'll find some common scenarios that may occur, and how to navigate them. Booking sessions while we wait for benefit verification At ...