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Viewing your rates Your insurance rates for sessions conducted on Headway will be broken down by carrier and CPT code.  To view them from the provider portal, Sigmund, you can: Click Settings on t...

If you're a client Each provider on Headway sets their own cancellation policy for their practice — it isn't determined by Headway. A cancellation policy is an agreement between you and your provid...

How Ellie mental health communicates with clients Below are all of the ways we communicate with your clients: We send a welcome email introducing ourselves when you add a new client and ask us to ...

Exporting your Headway calendar Visit your calendar settings in Sigmund, the provider portal Scroll to the bottom of the page, to the section titled Export Sigmund Calendar Click the Copy but...

Headway Academy has courses designed to help you get started and be successful on Headway. You’ll always have access to this content and it’s a great way to prepare for your first appointment as yo...

Sigmund is the name of Headway's proprietary platform that serves as your provider portal. This is your one-stop shop for everything you need to do as a provider with Headway. From filling out your...

Your explanation of benefits (EOB) and Summary of Benefits & Coverage (SBC) are important documents from your insurance company that are there to help you understand your benefits.  Explanation of ...

Duplicate or multiple charges in one day You'll receive an emailed invoice and a charge to the payment method on file when your provider confirms in their Headway calendar that a session was comple...

Some providers prefer to hold a consultation call, with a new client to see if it's a good fit ahead of a full session. You can schedule two types of appointments on your calendar: phone consultati...

How and when providers get paid Headway pays providers twice a month, on the 15th and on the last day of the month. Sessions confirmed on the 1st - 15th of the month are paid to you on the last day...