Issues with INNOVA Software (PC-Link)

Can’t install the software:

PC-Link is a powerful tool, but like any software, installation issues can occur, especially for those less familiar with computers. Some customers face difficulties with system permissions, outdated operating systems, missing drivers, or even issues caused by anti-virus software blocking the install.

Our agents provide detailed, platform-specific checklists, screenshots, and step-by-step written or spoken instructions. When necessary, we help the customer create a temporary administrator account, disable security software, or check compatibility. If problems persist, our team escalates to provide manual installation files or recommends alternative ways to view their scan data.

Can’t connect scanner to computer:

For those who have managed to install PC-Link but can’t get the scanner talking to the PC, frustration runs high. Often, issues relate to using the wrong cable, problems with USB drivers, or simply not following the correct connection order.

Our support walks users through checking the device in their computer’s device manager, suggests using alternative ports, provides updated drivers if needed, and helps them verify that the scanner is in the right mode for data transfer. If all else fails, we arrange for remote support or offer to review alternative methods such as exporting codes manually.

Difficulties updating the scanner:

Keeping your scanner’s firmware and databases up-to-date is vital, especially as new car models hit the road. Yet, customers often find updating confusing or worry they might “break” their device by doing it wrong.

We offer clear tutorials for each device and operating system, walk through selecting the right update files, and inform users about what to expect during the update (such as display changes or beeps). If any error messages occur during updating, we troubleshoot step by step, ensuring the scanner continues to function while we resolve the matter—sometimes providing warranty exchanges or further instructions if an update went wrong.