Troubleshooting Audio Issues in Prevail.AI

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Having trouble hearing audio during a remote deposition or reviewing a transcript summary? Follow the steps below to resolve common audio issues on the Prevail.AI platform.

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Troubleshooting Audio Issues in Prevail.AI

If you are unable to hear audio during a live proceeding or when accessing audio recordings in a transcript summary, please follow these steps:

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1. Check Your Device’s Audio

• Ensure your device’s volume is turned up and not muted.
• If using external speakers or headphones, verify they are properly connected.

2. Browser Settings

• Make sure your browser tab is not muted (right-click the tab and select ‘Unmute Site’).
• Refresh the Prevail.AI page and try again.
• Use a supported browser (we recommend Chrome or Edge with the latest updates).

3. Prevail.AI In-Platform Audio Controls

• In the transcript or deposition viewer, check the audio controls at the bottom of the summary panel.
• Confirm the in-app player’s volume is not muted and that playback is started from the beginning.

4. Network Connection

• Slow or disrupted internet can interrupt audio streams. Ensure you have a stable connection, preferably wired or strong Wi-Fi.

5. Security Settings and Permissions

• Make sure your browser and operating system have granted permission to play audio.
• If prompted, select “Allow” when the browser requests audio playback.

6. Try Another Device or Browser

• If the issue persists, try accessing Prevail.AI from another device or browser to see if the problem is device-specific.

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Still having trouble? If none of these steps resolve your issue:

• Note the Case Name/Number and the time stamp where the issue occurs.
• Contact support via the in-app chat, or open a ticket with a description of the problem and your browser/device details.

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Related Articles:

• How to Export a Transcript Summary
• Managing Video Playback Issues in Prevail.AI
• Marking Sections as Confidential in Summaries