Scanner Compatibility with Their Vehicle

Scanner says “not compatible” or won’t detect car:

Compatibility concerns are among the top reasons users reach out. Sometimes, a customer’s vehicle is too old (pre-1996), too new, non-U.S. spec, or just not in the database yet.

We work with customers to confirm their vehicle’s exact year, make, and model, check the scanner’s firmware version, and verify if a newer software package is available. If compatibility cannot be achieved, our agents provide a list of supported vehicles and may recommend alternative products or solutions. We are transparent about product limitations and strive to find a workable solution whenever possible.

Questions about specific vehicle brands or light trucks:

Questions about less common imported brands or commercial vehicles are frequent. Customers want to ensure they’re not wasting time or risk damaging their vehicle.

Our support team consults the latest compatibility lists and shares real examples with users. We help interpret vehicle identification numbers (VINs), clarify which modules the scanner can actually read, and set expectations for which tests and codes are available on their particular vehicle. When an edge case arises, we collate the details and escalate them for future compatibility research.