Managing Video Playback Issues in Prevail.AI

Summary:
If you have trouble playing video during a deposition or when reviewing case materials on the Prevail.AI platform, try these troubleshooting steps.

Content:

If video is not playing correctly or at all, please follow these steps:

Check Your Internet Connection
Ensure you have a stable and fast internet connection. Slow connections can cause video loading issues.
Supported Browsers
Use the latest version of Chrome, Edge, or Firefox for best results. Some browsers may restrict video playback due to security or compatibility reasons.
In-Platform Video Controls
Check the in-app video player for a play button, volume settings, and ensure the video is not paused or muted.
Browser Settings
- Make sure the browser is not blocking video content (look for a video/camera icon in your address bar).
- Refresh the page and try playing the video again.
- Try disabling browser extensions that may block multimedia content.
Try Another Device or Browser
Test playback from a different computer, mobile device, or browser.
Update Your Device
Ensure your operating system and browser are up to date.

Still no luck?

Take note of the Case Name/Number and the exact time or video segment having issues.
Contact support via the in-app chat or submit a support ticket with details about your browser, device, and the steps you’ve tried.

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